Terrible Telephone Etiquette

I spoke on 25/08/2022 in the morning cant recall the time to a lady with the name of Siya regarding suspicious mandate requests from capitec.

Her tone of how she is irritated by a customer asking her questions shows through as the light of day. She had a snarky way of talking to me and when I called her out being snarky she became more aggressive. Is this how your customers will be treated now?

Or is it because I'm white?

Just let me know if my money and membership is not wanted anymore.

I'll close my account and go somewhere else in an eye wink.