Terrible Service***

I was rehabilitated from sequestration in 2015. Yesterday I find out that I have an outstanding amount with Capitec which I wanted to settle first. I am now told that I must go through a waiting period of 5 business days to update the account to a non sequestrated account (although this should have been done in 2015) before my outstanding loan can be settled??????????????????? No one can contact the relevant department directly either, is this a top secret division? All I ant to do is clear outstanding amounts. The fact that Capitec is 6 years behind with admin should surely not cause me to be put on hold to settle outstanding debuts? Maybe I should add that this info I only received after having to make numerous calls which took endless time holding on for someone to assist