JT
Joy T
1 reviews | Active since Oct 2011
11 Nov 2021, 12:39
Terrible service x 100
I have just had the worst experience with Capitec Bank, my experience thus far is with the Client Care service, Direct Loans, the Collections dept and the Complaints dept. I have been sent from pillar to post and no one can do anything, it's just not in their capacity, no one take responsibility for anything they do and they very quickly push you through to the next person. There are the exceptions and I have to say thank you to Rose, Natasha, Akhona and Chad in the Client Care dept
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Replies (3)
Capitec Bank's replyOfficial
11 Nov 2021, 15:31Good day Jody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply11 Nov 2021, 15:31
Official
Good day Jody
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
JT
Joy T's updateReviewer Update
29 Nov 2021, 10:51I must say that the response on my complaint is highly disappointing, I don't question the official assisting but the process is highly disappointing. This surely cannot be the 1st incidence like this, it almost month end and I have had to follow up on progress and to date there has been no feedback except that they still working on it. It would be great to speak to someone is a more senior position, management to explain what exactly they are doing to correct the wrong and a timeline...
JT
Joy T's update29 Nov 2021, 10:51
Reviewer Update
I must say that the response on my complaint is highly disappointing, I don't question the official assisting but the process is highly disappointing. This surely cannot be the 1st incidence like this, it almost month end and I have had to follow up on progress and to date there has been no feedback except that they still working on it. It would be great to speak to someone is a more senior position, management to explain what exactly they are doing to correct the wrong and a timeline...
Capitec Bank's replyOfficial
17 Feb 2022, 20:14Hi Jody
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 20:14
Official
Hi Jody
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank