Terrible service on my account.

I had an issue about a month or so back where my account was blocked due to a report of *****. Upon not needing account at that time I didn't instantly get it removed. A few weeks ago I thought let me get it sorted out and called and found out what is needed.

I was informed that I need an affidavit stating I committed no ***** and sent it through to ******** and it will be fixed. About half a week later no response so I called them and said nothing is happening could you please inform me what is needed and how due I solve the issue. The next morning I wake up and all my account are blocked at Capitec.

I went into the branch to resolve issue they said they have to do a stop incident or something and I need to wait for a call from Capitec and ask them what to put on my affidavit and then bring it back to the bank. Its been a week and no call from them as well as my accounts are still blocked.

I don't get off from work until very late and weekends I am extremely busy and all of the hoops I have been trying to jump through for Capitec i just ridiculous and its not even working. Such bad service.