Terrible Service leaves me frustration with no answers

<p>I am a business owner who has some clients who bank with capitec... and one of my customers had a problem getting their parcel due to the courier getting the details wrong... the guy acted prematurely and filled a ***** allegation... and without even Notifying me capitec put my account on hold... I then went to my nearest branch which is greenstone.. at the bank I was assisted by Dominic who called the forensics department who then instructed him to get an affidavit as well as a id copy from the guy who put the claim against me...</p> <p>The guy who is based on PE then sent all requested documents .... i went to the bank on Monday I sat there for 3 hours while Dominic tried calling to get answers... the poor guy was brushed off from almost everyone he spoke to at the forensics department... eventually I left the bank cause nothing was done...</p> <p> </p> <p>It is now Wedensday and I've not been contacted or anything since monday...</p> <p> </p> <p>I have MY money is this account but this Bank is with holding it from me... </p> <p> </p> <p>I am a victim and I demand answers...</p> <p> </p> <p>I am aware that Ilsa from your forensics is handling this case ...</p> <p> </p> <p>I need answers and I eont rest till its sorted!!</p>