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denzil P

1 reviews | Active since Aug 2016

14 May 2019, 17:42

Terrible service from Capitec in Sunnyside.

I had the worst service at Capitec Sunnyside.

I arrived at the branch at 16:42 and I had to wait due to the poor customer service until 17:50 when the consultants told me that they are closing at 18:00 which is beyond terrible service. I have asked to speak to the manager but the consultant at the door told me he is busy. I have waited long at the branch which is unacceptable. I am logging another complaint at the appropriate authorities.

Terrible service from this branch.

Denzil Pieters ***.

0
Replies (1)
Capitec Bank
Capitec Bank's reply15 May 2019, 10:40
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Nomfefe Wulane will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 

Complaint Management
Capitec Bank