HdT
Hanlie du Toit-Brand
1 reviews | Active since Feb 2011
13 Jul 2024, 08:58
Terrible service from Capitec Customer Care
The staff at their call centre/main/back office is really not interested to assist their own clients. They cannot be bothered to resolve requests /queries in their own allocated times and cannot be bothered to give feedback to their clients
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
13 Jul 2024, 11:10Good day Hanlie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Jul 2024, 11:10
Official
Good day Hanlie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
HdT
Hanlie du Toit-Brand's updateReviewer Update
19 Jul 2024, 07:16Capitec tries to soothe all ruffled feathers when people turns to any platform to complain about the lack of service from them. They are quick to contact you and speak to you, allocate case/reference numbers etc and then NOTHING!!! happens. It is now 21 days after my original branch visit, 7 days after my complaint on Hellopeter and STILL no feedback or results!!!
There should be an option to give no stars or negative stars to companies
There should be an option to give no stars or negative stars to companies
HdT
Hanlie du Toit-Brand's update19 Jul 2024, 07:16
Reviewer Update
Capitec tries to soothe all ruffled feathers when people turns to any platform to complain about the lack of service from them. They are quick to contact you and speak to you, allocate case/reference numbers etc and then NOTHING!!! happens. It is now 21 days after my original branch visit, 7 days after my complaint on Hellopeter and STILL no feedback or results!!!
There should be an option to give no stars or negative stars to companies
There should be an option to give no stars or negative stars to companies