Terrible service from Capitec Credit

Very disappointed with Capitec. I've been banking with the for a decade. Took them almost 3 weeks to decline my credit card application. No call just an SMS. It was declined due to paper work. They could have called me to sort. I am so disappointed in this from Capitec. My credit score is excellent and they truly wasted my time as I could've gone elsewhere. They never contacted me to try arrange anything. Clearly they don't care or want their customers assisted especially if you're self employed.