Terrible service from Capitec Bank!!

For the past few months I have been struggling to get the retrenchment notice removed from my name. Clear on the credit bureau but not on Capitecs side.

I have been back and forth to the bank in person,they have called and emailed -NOTHING HAPPENS

I have called , wasted time on hold for no response. Eventually getting the Capitec whatsapp number, spoken to the different agents. First giving me the email address which i have emailed-NOTHING HAPPENS

Then I get another number I call and blew my lid through that process on to hear no one can help and if I have a complaint to email the complaint department

(See attached the whatsapp chats)

I eventually got the number I got through too today who kindly forwarded my emails on for attention.

In the past months I needed to apply for a loan to fix my car, but blocked due to this notice. Forced to take a loan with capfin ( because Capitec has not done their part! Needless to say the short term loan barley helped!)

Trying again later on apply still to fix my car and then consolidated my loan only to find out it's still against my name.

Tried applying everywhere else only to be reclined and can re apply in 3 to 6 months time again!!

In the mean time, my gaskit blew, starter completly broken to name a few major repairs now needed my car is standing and forced to sell it as result of the damages I could not repair in time.

I work in sales, days is hectic. I'm a single mom, now sitting without my car with possible help from my bank which could not come when I needed it BECAUSE THE NOTICE WAS NEVER REMOVED AND EVERY REQUEST IGNORED!!

The branch assistant has called and emailed the department with no success either!!

It's cost me enough and frankly more than highly ticked off by the terrible service.

I have been happy with Capitec for many years till this headache which seems to be seen as unimportant!!

It's been how many years unremoved. How many months of trying with no success. Hoe many different calls, emails, heck the most recent email address given comes back failed saying message box is full!!

Leaving you the client with time wasted and no help!!

Seriously ridiculous!!