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chandre.press chandre.press

1 reviews | Active since Aug 2017

10 Aug 2017, 08:57

Terrible service for clients who get paid in a different currency

<p>Let me start off by sayin.., Capitec is the worst Bank in the world. I get paid in dollars and filled in some forms to have my salary converted when I get paid. I wait so long for them and when I go into the bank to speak to foreign exchange, they tell me that my money is not in yet (I know this is a lie because the company I I work for confirms payment and I usually go to the bank a few day later) then about an hour after I leave Capitec my money is in my account..How is that possible if as they say "It was not paid in by the company yet"? All myy collegues who bank with Netbank and FNB gets paid the same day and for the latest the next day after opayment by the companies were made hassle free. So why do I have this problem every single month? </p>

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Replies (3)
Capitec Bank
Capitec Bank's reply10 Aug 2017, 10:07
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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chandre.press chandre.press's update10 Aug 2017, 10:59
Reviewer Update

Hi, finally someone responds but not even with an apology with regards to the poor service. Go figure... I do not expect anything more from Capitec bank anyway! I have been paid already (I have received confirmation by my company) so 5 working days is just rediculous as my colleagues have been paid alredy because they bank with FNB and Nedbank! How does this help me in any way? So it is almost the weekend, I have been paid but yet again I have to wait for Capitec to convert my money into Rands(How hard could that really be and why would it take 5 working days OMG). Absolutely ridiculous. I doubt it would be to my satisfaction becuase I have to wait for your guys to decide to do their jobs.

Capitec Bank
Capitec Bank's reply10 Aug 2017, 12:45
Official

Hi Chandre

Kindly be advised, by email an explanation has been provided to you in closure of your complaint and I hope it puts the matter into perspective for you.

Kind regards

Donorique