Terrible service: fix your line of questioning

I called to check on my international payment that was made to me. The lad I spoke to had a terrible lie of questioning and I told her this. she asked me about how I normally send good to Botswana and I said normally via Corrire. this was not the case with the money I had expected from Capitect ad she disregarded this. I told her my cousin was around to pic up the things they wanted to buy. she disregarded this and sent back the money. They are here now and will go back to Botswana with no good as the money has been sent back and will take quiet some time to reflect on their bank.