Terrible Service

I was recently extremely shocked at the level of customer service I received from a Nosiphel Sikali at the credit department. She firstly supp**** the wrong email address and I had to rectify that then after sending my required documents I heard nothing I had to go looking for her to find out what is happening, I then called the credit department and they said she is on lunch and they will get here to get back to me which never happened I had to call again only for them to spin me another story. I eventually told the lady to stop wasting my time and cut the call as they seem to have no concern for their clients when they need the help the most. You need to train your staff better as they have no people skills whatsoever!!!