Terrible Service

Terrible, pathetic and totally unacceptable behaviour. I have a loan with Capitec Bank, the payment agreement is the 24 of every month which they have been taking their money on. Then on the 10 May 2024!I get back pay on my salary for 23 months, they deduct their money, I got to the branch in Maponya Mall to explain that is not yet my salary I am still going to get paid on the 24, the money was reversed. On the 15 May I get a call alleging that April payment was missing which I disputed and gave them proof that money was taken off on the 23 April 2024. At about 21h44 on 15 May I get a text message that my account is in arrears. In the morning I check my banking App it says the same, I call finance I speak to a lady that I explained my situation to and I told her how unhappy I am with the fact that they believe that they have a right to take money as and when they want and even when I explain that the money was not my salary no one is hearing me. I tell the lady that I wanna lodge a complaint, the lady put me through to Sfiso refer:*** who is supposed to help me with lodging a complaint. Wow what a waste of my time, I still have not lodged a complaint because Sfiso told me that he is not in complaints department and seemed to not understand my complaint. What a Wow Capitec.