IR
Insaaf R
1 reviews | Active since Feb 2015
03 Mar 2024, 13:45
Terrible service.
Capitec hasn't contacted me regarding a previous complaint. Calls on unauthorized hours. 1pm is 1pm. Also don't call me on my previous number. Also why does live better money get deducted from my main account. I want to be contacted Mon - Fri between 1pm - 2pm not before. Also they can WhatsApp on my number but not call. And please don't tell me if I don't answer the phone that the complaint will be closed.
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Replies (2)IR
Insaaf R's updateReviewer Update
03 Mar 2024, 13:48Good Day I recently opened a Capitec account. Live better savings gets deducted from your main account, which is incorrect. Shouldn't it be rewarded? Also I added a Capitec beneficiary and made payment to them. It only reflected 24 hours later. Capitec has no rewards system at all. Live better savings is your own money that the bank transfers to the Live better account. How shady. I thought Capitec to Capitec transfers was immediate? And what show online for banking fees is not what is actually transpiring on the app. I get charged for a debit order, get charged for everything.
This is the query I have an issue with. Please call me at 1pm between Mon - Fri. And then two different people get assigned to my query.
This is the query I have an issue with. Please call me at 1pm between Mon - Fri. And then two different people get assigned to my query.
IR
Insaaf R's update03 Mar 2024, 13:48
Reviewer Update
Good Day I recently opened a Capitec account. Live better savings gets deducted from your main account, which is incorrect. Shouldn't it be rewarded? Also I added a Capitec beneficiary and made payment to them. It only reflected 24 hours later. Capitec has no rewards system at all. Live better savings is your own money that the bank transfers to the Live better account. How shady. I thought Capitec to Capitec transfers was immediate? And what show online for banking fees is not what is actually transpiring on the app. I get charged for a debit order, get charged for everything.
This is the query I have an issue with. Please call me at 1pm between Mon - Fri. And then two different people get assigned to my query.
This is the query I have an issue with. Please call me at 1pm between Mon - Fri. And then two different people get assigned to my query.
Capitec Bank's replyOfficial
04 Mar 2024, 10:24Good day Insaaf
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2024, 10:24
Official
Good day Insaaf
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank