TERRIBLE SERVICE CAPITEC BANK

I called in to the Capitec call centre to check what documents I would need to change my surname on my account as I am trying to claim UIF.

the consultant (Nosipho) told me that I would need my I'D and card . I proceeded to explain to her that my I'D still has my ****en surname on it. She then informed me that it was not a problem I would need to bring in my marriage certificate and card only.

I have visited a capitec branch today to update my details where I have been told that I cannot change the surname on my account unless my I'D shows the same surname!!! the person in charge them proceeded to tell me that the call centre does give wrong information.

I am really frustrated and irritated. I do not have the time to change my I'D book. why am I being given the wrong information!!! My marriage certificate should be sufficient.

how can your call centre give us certain information and the branch give different information!! ****ed off!