Terrible service

I deposited money at an Capitec Atm at the Grove mall on the 2/04/23 around 11:45 am. Soon after deopiting the money & reading the recipients details their machine wrote error on the screen without giving my receipt.

On the 3/04/23 I called capitec I was given a reference no. I also went to the branch the one at The The Grove Mall I was told that the money will reflect in 30 minutes - 1 hour of which it never did.

Later on on Tuesday I went back again I was given a second reference no.And that the money is reflecting on their system but they are was unable to assist me.

Today its Wednesday I went back again to Capitec.The person whose suppose to get their money had not received their money. They telling me the same story as on Tuesday.

What's going on at Capitec?