Terrible service by capitec consultant

Today 6th march i visited capitec bank to open an account at capitec Thohoyandou Mvusuludzo , i took with me a bank statement from FNB , the lady at the door looked at my documents and told me to go and see the consultant, i was called by teller number 6 were a lady by the name Thandiwe was working, she looked at my ID and my proof of address which is in sandton, she told me that she cant help me as my names have been swapped on the proof of address , on the Id copy they started with my venda name, on the statement they started with my middle name , i could not see why because both names were in my ID , i found it soo strange and i walked out . little did she knew that i had stacks of cash with me to deposit in their bank so that she coould get paid as i will be bringing business. That was the most stupid thing i have ever heard, i hate capitec bank .