ML
Marelizez L
1 reviews | Active since Dec 2012
08 Apr 2021, 08:26
TERRIBLE SERVICE
I phoned in on 16th March 2021 to dispute 2 amounts that went of my bank without my consent. When I spoke to them they confirmed it is going to take 10-14 days to investigate. We are standing on 23days. I phone on 6th April 2021 and they confirmed someone will phone me I am still waiting for the Call. I want this matter sort out today and not a day longer!!!!!! This is not service to a client of Capitec
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Replies (2)
Capitec Bank's replyOfficial
08 Apr 2021, 08:32Good day Marelzez
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Apr 2021, 08:32
Official
Good day Marelzez
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ML
Marelizez L's updateReviewer Update
10 Apr 2021, 03:25Once again 3 day go by AND NO ANSWER from Capitec this is really unacceptable. Dont tell me from 10 to 14 day an we are standing on 25 days really this is pathetic. I must beg for service and for my money to be reversed!!!!
ML
Marelizez L's update10 Apr 2021, 03:25
Reviewer Update
Once again 3 day go by AND NO ANSWER from Capitec this is really unacceptable. Dont tell me from 10 to 14 day an we are standing on 25 days really this is pathetic. I must beg for service and for my money to be reversed!!!!