Terrible Service at Capitec Bank

On the 20th of September 2015 I swiped my card and the transaction was processed from the bank's side and the speed point rendered a declined message which I then had to pay cash for the services. On the 23rd I then reported the incident, I physically went to capitec bank woodmead branch to report this. I was then advised that headoffice will handle the query and I needed to wait for 45days for the investigation. As I am writing this complaint it has now been 73days and the funds have not been reversed into my account. The worst part about this I have to call Capitec, noone from their side calls me to update me on the status of the investigation. Everytime I call I talk to a different consultant who has no clue as to what is going, I do not know if they do not make notes on their system, everytime I have to explain the story from scratch, even though I give them a reference number which gets given to me everytime I call. The service has been horrible, beyond imagination. I can never recommend anyone to bank with Capitec because should something happen on your account, getting it sorted or resolve is impossible and their lack of professionalism is beyond comprehension. ***9