Terrible service and *****!

I have an account at Capitec Bank. I use a token and computer for inline banking. When I try log in it says invalid user credentials please contact a branch. I have been entering my same password for years now and no issue. I currently reside overseas and am unable to visit a branch

I have been calling the call centre now for 2 months to lodge a complaint and to try get assistance with resetting my password but yet they still havent sorted this out.

Everytime I call they say they escalating the problem and someone did try contact me. Yet I have no records o missed calles, messages, emails or skype calls so where or when did they try contact me this is b@%^$.

a few bankers tried to email to say they will sort it out namely Monique Jansen (10/06/2020), Sabrina Horack (10/06/2020), Shenique Basson (10/06/2020) and Sihle Fundam (14/06/2020)

I rep**** to Sihle Fundams email with all credentials requested and as of today have still not received a reply!!

I called the call centre again today first got cut off and 2nd spoke to another lady who said the same thing that they all have. Im so fed up by this lack of service its disgraceful.