terrible service and interest on interest

<p>Once again capitec had out done themselves with low service levels. I called into customer service explained why I'm calling, then was transferred to loans was told by loans consultant after explaining myself, I needed to go back to customer care. Got back to customer care and consultant Viwe H told me she could not answer why I am being charged interest on interest on my loan. Then I said please just give me settlement, she then said I must go to branch or speak to collections. What does this so called bank do for clients, my or dispute still not solved by them. As per the lady who is handling that dispute, their consultants are well trained. This bank hides from answering questions as to why interest is being charged on interested. The are not a bank. These people make clients pay fees and work for their answer. Customer care is a right off, no no help what so ever. They can not sort out anything. They mislead us by making us leave our major banks to bank with them. No regards to the client, just about them.</p>