Terrible service and finger pointing

I was ****** by a Capitec atm when i logged the complaint i was told its an ATM supported by Capitec and my matter was just let as is.... That ATM was faulty and i was never reoayed my money nor did capitec do a proper investigation else they woulf have known that ATM was faulty as the tellers at the garage confirmed it.... Now ABSA has supported ATN Machines but they clearly state that on the ATM capitec doesn't and when you have an issue they quick to state thats a supporting ATM not A Capitec ATM thats the quick finger pointing but i never get my money in full from the atm abd i had to just st leave it at that coz i was told its a supporting atm.... Do much for banking with a bank