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mandisa M

1 reviews | Active since Feb 2017

24 Feb 2017, 10:53

Terrible service and Bank

<p>i have a loan agreement with capitec , my salary comes in at the end of the month .</p> <p>Today is the 24 , 2 working days away from month end , i get money for my sons school outing which is </p> <p>tommorow.</p> <p>Capitec takes all the money , i called call centre which was useless spoke to someone called Lydia </p> <p>who advised they cant reverse the money back to me .</p> <p>im highly annoyed because capitec makes as if they are the best bank but they cant even reverse my money .</p> <p>Now my child cant go to his outing </p> <p> </p>

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Replies (3)
Capitec Bank
Capitec Bank's reply24 Feb 2017, 11:31
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

mM
mandisa M's update24 Feb 2017, 11:44
Reviewer Update

well in 3 days time my child would of missed his outing this is very inconsiderate

Capitec Bank
Capitec Bank's reply24 Feb 2017, 15:04
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank