NM
Nobantu M
1 reviews | Active since Mar 2016
24 Mar 2016, 22:50
Terrible service
I went there to Sbu he's the clerk there to assist me with regards to my loan repayments options, he was so rude shouting and embarrassing me so people can hear that iv got this debt, he was impatient sarcastic and kept on telling me he's so hungry and I'm keeping him from eating, for goodness sake I'm the client!! I'm going to switch banks i was shocked by such *********** clerks who don't want to work and complain when we ask for them to check details on the computer! Sbu you should be fired as soon as possible I'm so unhappy and disappointed by capitec banks training methods of the clerks
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Replies (1)Capitec Bank's replyOfficial
29 Mar 2016, 15:08Hello Nobantu3,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply29 Mar 2016, 15:08
Official
Hello Nobantu3,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zonke Sobekwa will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
