TERRIBLE Service

I went to Capitec with one of my workers to help her open an account. She resides on my premises. I printed my proof of address, took my ID, and she took her ID. On arrival I had to sign a affidavit stating that she stays with me, and then we waited to see a consultant. When we were called, the consultant asked me if the municipality account was emailed to me. I rep**** yes. She then told me that this is not an emailed account and they cannot help us. I insisted that it was an emailed statement and offered to show her. She agreed and I proceeded to open my emails on my phone. After struggling to download the attachment, I finally managed to show her that the printed piece of paper in front of her is the same as per the email. The consultant then attempted to speak to the manager to get clarity. After waiting several minutes I enquired about the status of the manager. After more waiting, and making my voice heard, the manager finally came. She informed me that they are not aware that the municipality's format had changed, thus they cannot help us. She attempted to contact the municipality, but the person was not available..... We were asked to leave, as soon as they hear back from