Terrible service

On Wednesday 17 July 2023 I was sent money to my account which cleared on Thursday 18 however the funds then disappeared from my account which I felt strange on Friday 19th I went to the Durban Pavilion Branch and was assisted by Rethabile who gave me amazing service and again today 26 July I am back in the branch as the issue still persist. I am very disgusted in the service received by the support at headoffice as I am now still waiting for funds to reflect but the head office seems to be giving me the run around this service is unacceptable on all levels. I can safely say Rethabile is trying his best with no support from head office.