Terrible service

I’m going to give capitec a 2/5 reason being my initial complaint was not resolved a 100%, Capitec froze my account when I had a balance of R750 on saving account, this on the 5th of October, however when my account was unfrozen last week , the refunds that were in the account we never returned. I can not just give to that bank that belongs to me just like that. I would an explaination as to why my must were not released.