Terrible Service

I bought electricity on the 14th May and today the 18th June 2025. I do not get the token of electricity however Capitec is telling me that it went to the municipality, how cos that meter number is not for services? is it not for electricity? By the way the owner of the house pays the municipality bill always up to date. I was assisted by Kitso Penotona who put me on hold for long till the call disconnected when I requested the Supervisor, Lerato Sibiya and Palesa Riber the Team Leader. I even had to cancel the funeral cover I did with Capitec cos I have a feeling I will have difficulties to claim.