Terrible Service

I am in USA and sent money to my Capitec savings account via world remit on 18th December. 21st of December worldremit confirmed the transaction was successful however, i have still not received a cent. I sent just under $1400 and was supposed to receive over 20 thousand rand. I have to pay a personal loan, a study loan, and someone else thousands each month and i barely have any money left in my account. I have contacted capitecs forex depertment as well capitec. I need this resolved immediately and nothing is being done. This is a major problem for me and the fault is with capitec or forex since my provided details are correct. Everyone else u know who has sent money to their accounts such as absa, fnb, etc via worldremit have not had a problem but I have a problem from capitec. Capitec mailed me back but it was not helpful. I mailed forex and have not heard from them. There is a lot of my money not paid in to my account.