Terrible Service

Terrible service. I called the customer service on 18 March with regards settling my credit card. They told me if i settled the amount and the money reflects immediately. i would get a settlement letter same day. Today i went into the branch paid the amount in full. I requested that the credit card account be closed. Jason from Capitec Flora said that i would get a settlement letter immediately as the funds appeared in their account. I need the letter to close off my homeloan application The Offer to purchase expires tomorrow. Because of Capitec i am going to loose my home. The branch manager is doing absolutely nothing.