Terrible service

Good day

I am very unhappy with the level of service that your consultant are giving me I logged a call on the 15th February 2022 and I was told it will take 7 to 14 working days and after 38 days they tells me its going to take another 60 days for my query to be looked at not solved.. Spoke to Lihle Bantwini ( team leader ) who doesn’t know anything. Capitec consultant **** to me saying they have escalated the query but they did not.