GS
Gert S

1 reviews | Active since Aug 2020

26 Mar 2021, 14:33

Terrible Service

Second time being rejected for a loan which does not make sense both times that i were rejected i had to provide an additional letter from my work to state payment dates of income etc. Both times i provided these letters just to be rejected. The funny thing years ago when i paid much less i got amazing offers, now im paying more, credit score everything in the green but i cannot even borrow a R10. They are super fast calling you for a loan but for return calls it does not happen that is what i call terrible service delivery. I really had enough and it's time to close and move on the a better banking provider.

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Mar 2021, 19:55
Official
Good day Gert 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply01 Apr 2021, 17:30
Official
Good day Gert

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank