Terrible service

I have been sending several emails and been making several phone calls to find out about my new funeral policies I took out with them. I switched from Hollard after 10 years to Capitec and now I am finding myself not knowing if I am covered. The client care consultants are transferring me from pillar to post. It's been 2 days of asking to speak to a manager. I am now being told they are aiming to resolve my query by the 9th. Imagine going another week without knowing if my family and I are covered by Capitec after the switch. I cannot wait a week. It's ridiculous to take so long to answer a simple question. Yes you are covered or no you are not. I refuse to wait a whole week to get that assurance.