MP
Melanie P

1 reviews | Active since Nov 2023

09 Oct 2024, 13:26

TERRIBLE SERVICE

I HAD A VERY TERRIBLE EXPERIENCE AT MENLYN CAPITEC. I ASKED THE CONSULTANT TO ASSIST WITH A STOP ORDER AND THIS GUY WAS SO NONCHALANT, ARROGANT AND INSTEAD OF PROVIDING ME WITH MY REQUEST OPENED A NOTICE ACCOUNT AND TRANSFERRED ALL MY MONEY IN THERE. I POLITELY ADVISED I NEED IT IMMEDIATELY HE ADVISED ME IF IM NOT HAPPY I CAN LAY A COMPLAINT...NAME IS KEVIN MHLONGO AS HE ADVISED WITH HIS EMPLOYEE NUMBER CP061197.....CAPITEC IS REALLY LETTING THE BALL DROP THIS IS THE 2ND MAJOR COMPLAINT I'VE HAD THIS YEAR....HOW SAD

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Oct 2024, 14:10
Official
Good day Melanie Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec