LC
Lisel C
1 reviews | Active since May 2020
18 Dec 2023, 14:09
Terrible service
I cancelled 2 insurance policies on my credit facility and decided to call the client care division for an instalment update. I spent 50 minutes on a call, being transferred from client service to collections, even ended up at legal and back to client care. Needless to say, I had to call back on 3 occasions because I got cut off. I eventually got through to client care again, and was asked to call back, as they had an emergency drill!
Shocking service, Capitec!
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
18 Dec 2023, 15:03Good day Lisel
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Dec 2023, 15:03
Official
Good day Lisel
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LC
Lisel C's updateReviewer Update
18 Dec 2023, 15:30Thank you for your response. It took me a total of 16 calls and after insisting on speaking to a Team lead in client services, Dimakatso. She was able to provide me with some assistance. I await her feedback.
It is totally unacceptable and frustrating when agents have no idea how to assist and send clients backwards and forwards.
It is totally unacceptable and frustrating when agents have no idea how to assist and send clients backwards and forwards.
LC
Lisel C's update18 Dec 2023, 15:30
Reviewer Update
Thank you for your response. It took me a total of 16 calls and after insisting on speaking to a Team lead in client services, Dimakatso. She was able to provide me with some assistance. I await her feedback.
It is totally unacceptable and frustrating when agents have no idea how to assist and send clients backwards and forwards.
It is totally unacceptable and frustrating when agents have no idea how to assist and send clients backwards and forwards.
LC
Lisel C's updateReviewer Update
22 Dec 2023, 07:54…and still waiting for Bongi or Dimakatso to provide feedback, after being promised a call 2 days ago.
One would think that after a complaint on Hellopeter, customer service would make more of an effort to resolve an issue.
Very poor service, Capitec. If I could give a zero rating, I would!
One would think that after a complaint on Hellopeter, customer service would make more of an effort to resolve an issue.
Very poor service, Capitec. If I could give a zero rating, I would!
LC
Lisel C's update22 Dec 2023, 07:54
Reviewer Update
…and still waiting for Bongi or Dimakatso to provide feedback, after being promised a call 2 days ago.
One would think that after a complaint on Hellopeter, customer service would make more of an effort to resolve an issue.
Very poor service, Capitec. If I could give a zero rating, I would!
One would think that after a complaint on Hellopeter, customer service would make more of an effort to resolve an issue.
Very poor service, Capitec. If I could give a zero rating, I would!