Terrible service

I've never been more appalled at the attitude Ella from Capitec bank gave to me... I needed to deposit money and as i took out my card to read out my account number to READ to her she asked for it and then asked fory pin... So i asked why my pin was required to deposit money and instead of explaining to me as i mentioned i had never been asked to produce my pin for a deposit. With the BIGGEST attitude this lady rolled her eyes and said oooh do i not know the pin... As i made her aware that i didn't appreciate the way she was speaking to me it's as if i had fueled the situation... As she told me. "i am not the one". It's absolutely dissapointing that someone who works in the service industry bad day or not could out of no where out burst like this.... I'm appalled...