MM
Mbali M
1 reviews | Active since Dec 2017
06 May 2019, 16:29
Terrible service
The Capitec branch in Southgate had insisted we deposit at the ATM, which resulted us in standing in a queue for 30 minutes then the ATM was malfunctioning therefore deposits could no longer be made. When I reported this they then gave us the option of depositing inside the branch. The manager Nelisiwe was not even apologetic...
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Replies (2)
Capitec Bank's replyOfficial
07 May 2019, 10:09I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply07 May 2019, 10:09
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
26 Jun 2019, 10:51Good day Mbali M
Thank you for providing me with an opportunity to look into your matter.
As per our telephone conversation 17 May 2019, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per our telephone conversation 17 May 2019, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Capitec Bank's reply26 Jun 2019, 10:51
Official
Good day Mbali M
Thank you for providing me with an opportunity to look into your matter.
As per our telephone conversation 17 May 2019, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per our telephone conversation 17 May 2019, I trust your matter has been resolved and closed on our end.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank