TERRIBLE SERVICE

Item: Capitec Bank
Rating: 1
Author: shivani M

Shocking service, I had a call early last week re and online application for a personal loan, I sent the lady all the required documents on Thursday morning at 7am, and than a follow up mail on *** no response

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

23 Jul 2018, 11:36

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply23 Jul 2018, 11:36

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

shivani M's updateReviewer Update

23 Jul 2018, 12:31

Hi there, Thanks for the prompt response, I have received a response form Inga Arends today and she has apologised for the delay.

shivani M's update23 Jul 2018, 12:31

Reviewer Update

Hi there, Thanks for the prompt response, I have received a response form Inga Arends today and she has apologised for the delay.

Capitec Bank's replyOfficial

24 Jul 2018, 12:49

Good day

I confirm the matter has been dealt with.

Complaint Management

Capitec Bank

Capitec Bank's reply24 Jul 2018, 12:49

Official

Good day

I confirm the matter has been dealt with.

Complaint Management

Capitec Bank