1 reviews | Active since Sept 2016

18 May 2018, 15:27

Terrible service

Capitec doesn't want to update the records at credit bureau,I have settled the loan but they keep on promising me 5 working days and they don't update.every time I follow up it's 5 working days. That's terrible service

0
Replies (2)
Capitec Bank
Capitec Bank's reply18 May 2018, 15:49
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply24 May 2018, 12:02
Official

Good day Mr Mokoena

As discussed via telephone , I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank