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Sheen N

1 reviews | Active since Sept 2017

06 Sept 2017, 15:22

Terrible Service

Mamello, Bank Teller at Capitec Bank Atteridgeville plaza, next to the police station , refused to explain the services offered by the bank in layman's terms and discriminated against my accent, when I requested to speak to the bank manager the manager ignored me

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Sept 2017, 15:43
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Jackie Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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Sheen N's update06 Sept 2017, 19:08
Reviewer Update
Apparently the one who was in the bank was the acting-Manager, The actual manager of the bank was not available at that moment. The actual manager called me to apologize but I don't think she should be the one to apologize since she was not even in the bank according to her. The acting manager , she said her name is Katlego, called to apologize for the incident. She was speaking in her vernacular (Tswana) and I asked her to speak in English since Iam Tsonga so we can understand each other well. She asked me why I want to speak in English, if Iam white. I believe CAPITEC bank is aware of the 11 official languages in this country and uses English as a medium of communication for a reason. I believe since the bank is aware of the diversity of their client base, they would also employ people who have no problem speaking in English. Being discriminated against like this is way out of line.