PK
Precious K
1 reviews | Active since Feb 2012
09 Nov 2020, 13:18
Terrible service
I withdrew cash from Nedbank ATM, I have a Capitec account. I was advised to call Capitec, when the cash received did not match the money I received. Up till this day I have not received any feedback from Capitec, although I have a reference no for the call: ***4.
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Replies (4)
Capitec Bank's replyOfficial
09 Nov 2020, 14:03I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Nov 2020, 14:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
PK
Precious K's updateReviewer Update
09 Nov 2020, 14:12Really? Another 5 working days? I logged this call over a month ago and absolutely no feedback in the form of an sms or e-mail or even a phonecall. Money was taken from my account and I want it back as simple as that. I dont want stories or excuses!!
PK
Precious K's update09 Nov 2020, 14:12
Reviewer Update
Really? Another 5 working days? I logged this call over a month ago and absolutely no feedback in the form of an sms or e-mail or even a phonecall. Money was taken from my account and I want it back as simple as that. I dont want stories or excuses!!
PK
Precious K's updateReviewer Update
11 Nov 2020, 09:46Capitec just called me to tell me a whole lot of hogwash because they dont want to pay my money back!!! I am so annoyed right now! A bunch of *******!!!!!!!!!!!!
PK
Precious K's update11 Nov 2020, 09:46
Reviewer Update
Capitec just called me to tell me a whole lot of hogwash because they dont want to pay my money back!!! I am so annoyed right now! A bunch of *******!!!!!!!!!!!!
Capitec Bank's replyOfficial
11 Nov 2020, 10:03Good day Precious As discussed via the telephone, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply11 Nov 2020, 10:03
Official
Good day Precious As discussed via the telephone, I confirm the matter has been dealt with. Kind regards Complaint Management Capitec Bank