Terrible service

<p>To whom it may concern:</p> <p>Hereby I Gurshwen Elgeno Ray Thole would like to express my dissatifaction with how my matter was dealt with by capitec bank. I was in the bank in Paarl mall last week was help by a lady very unfriendly and have no peoples s****s. There was fruade committed on my account which i questioned. It was a whole debate because of the mere fact that she doesn't listen which is a poor s**** to have when you working as a customer service consultant. Eventually when the complaint was logged she gave me the same adives as i requested in the first place because she dont listen. What was more disappointing was that the regional manager was in the store and aware of the matter but didnt intervene. What is more disappointing this morning Zanille called me even after speak to her teamleader Luke they couldnt give me a solution to my problem. Their response was that they cant help me even thou i have all the prove in the world that i was not present in the country at the time of the transaction. I've been working oveseas since 10Jan-10 Sept 201. A transaction was made on my account on he 6 June 2016 yet i can prove that i was not here at the time and my card was with me. After making them aware of all this they still cant help me. I find it disappoint and i feel that i seen as the person that commited this fruade. How disgracefull to make a customer feel guilty of something he/she didnt commit. </p>