1 reviews | Active since Jul 2016
Terrible service
<p>I withdrew money form a capitce accoun at their ATM ,ammount 1400 today arround 12:10 -12:19 arround this time,and i stay arround the cbd when i got to my place i realised that one R100 note was faulty the money was not in full and i went back to capitec to inform them about this accident i spoke to a lady i ddnt take her name and she also called the Manager i didnt take his name as well but his s****t and a bit light in complexion and they told me that they cant help me,but yet i got the money form their stupi ATM and they told me that i need to go to JSE or go deposit the money to a Capitec Atm and i went to an ATM in fox street but it refusing the money as well and now im sitting with this money of their's they dont even wnat to take it back .this is really bad service because no one is going to accept this money and i have to sit with it .THIS IS REALLY BAD AND FRUSTRATING FOR A BANK LIKE THEM TO TREAT ME LIKE THIS !! IM GOING TO CLOSE MY ACCOUNT AND MOVE TO A DIFFERENT BANK IF THIS IS HOW THEY TREAT THEIR CUSTOMERS AND MY FAMILY MEMBERS WILL DO THE SAME THIS AS WELL ,Now im sitting with money that i dont know what to do with it.</p>
Please accept my sincere apology for the frustration you experienced as result of this incident.
Robin Klein will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Please accept my sincere apology for the frustration you experienced as result of this incident.
Robin Klein will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
