Terrible service

<p>On the 20 April 08:42 I was at Capitec to deposit money at the Workshop Branch. There was this lady apparently she didnt have her card with her and wanted to withdraw cash and so i gave her my cell number she transferred R2050. I had 1823,84 in my account.. so i withdrew R2000 for the lady and had a balance of 1871,34. A day after my card was stopped i went to the Workshop branch the consultant told me my card has been blocked I wont be able to use it again or bank with them anymore there was ***** done on my account and he can't help me. From the Workshop I went to the branch in Monty Naicker Rd @ 320, the consultant told me same thing that the card was blocked but she was helpful enough to contact the helpdesk and find out why exactly my card was stopped. Apparently there was Mobile Banking ***** that happened and they busy with investigation. I asked them about the money i had on my account because whatever was transferred to my account i withdrew. They told me to wait 11-14 days i should be reimbursed. 14 days later I went to the branch in West Street for a follow up. The consultant phoned the help desk, the lady he spoke to was so rude she was screaming unfortunately we didn't the name she said that they are still busy with the investigation it can take forever and the investigation is not for me it is for the Bank so i should just forget about my money and she hung up. I spoke to the manager i should give it some time and wait another 14days.<br />While in that waiting period on the 24th of May received an sms my money was taken off my account ref LA ** 908. I called ********** 043 immediately I spoke to Lenkwe ref: 24**62 who told me that they cannot assist me with anything cause once the account has been closed whatever happens to the account has got nothing to do with them. Since then I've been back & forth to the police station+capitec im not getting any help. All i want is my MONEY back.<br />I am so disappointed at Capitec Bank i was promised my money back but now no-one is willing to help.</p>