Terrible Service!!!!!

Originally had a Capitec connect sim, then moved to my bank's sim package however decided to return back to Capitec connect. This is obviously way too complicated for Capitec as its over a month and my number is somewhere in limbo! I cannot receive or make calls or sms's, no OTP's for banking... Nothing.... Besides the major inconvenience, this is a safety issue as what happens if I need to call in an emergency or if someone needs to call me in an emergency. If this were to happen, I would hold Capitec legally liable! I have spent four Saturdays at Overport branch as the C/care telephone centre states they cant assist. I have been given about 3 new sims. From Capitec porting my number to the wrong sim... To them stating they tried to call me but I did not answer... I dont know if this is incompetence or negligence. How can I answer their call if my sim does not work!!! I have even requested they email instead. Still waiting over a month with no sim number. My email address is *** (not gmail)!... Dont know what else to do other than complain and close my account. The challenge is that I MUST have my number back!!!!!! Incident number - ***