Terrible service

If I could give a minus rating I would! I have purchased a capitec point of sale machine The first transaction was for 30k 2nd August

It was flagged by the ***** department 3rd August requesting documentation

Sent through documentation 4th August Sent through more requested information 5th August

Was told 7 working days in total for resolution

12th August I followed up Lady working on my case is on leave Need to resend documentation

Everyday since 12th I have been calling and emailing No response No direct line to ***** department No one calls me back Tuesday 20th August call centre said it has been resolved I will receive an email before close of business No email received Thursday I call again Call centre says funds have been released I should receive by Saturday Nothing received Call on Monday Incident is closed as it is resolved on their side They are not sure why funds aren't reflecting. Will call me back. No one called me back. I am on my 3rd call today Tuesday. Apparently the team leader in charge is not available

I've given up now. Incident number ***