Terrible response

<p>I would like to lodge a complaint against Capitec Bank, my bank card was swallowed by an atm and I had unauthorized amounts drawn out of my account whilst I was standing there, I lodged the complaint with Capitec and they told me the investigation will take up to 11 days, on the 11th day I did not received a call.</p> <p>I found it so surprising that only on that 11th day they asked me questions regarding the investigation which should have been asked on day 1, which made me wonder exactly what investigation was being carried out?</p> <p>Ontop of that they say they still needed an extra day to do the investigation and I still did not receive a call the next day, I had to phone them once again which I found very unprofessional.</p> <p>They then tell me that Capitec will not be held liable for those transactions and I will not be re embersed, the consultant made me seem like a **** and clearly did not listen to me properly otherwise a proper investigation would have been carried out and I would have been re embersed</p> <p> </p> <p>I know about someone who was in thee exact same situation and he was banking with fnb, and I find it so weird that fnb did a proper investigation and they gave the customer proper feedback and service and they got him back his money in FULL!</p> <p> </p> <p>The gentleman I dealt with was a guy by the name of Everton and he clearly have me reason why I need to switch banks immediately. Capitec is pathetic!!!</p>