Terrible Network Connectivity and Poor Customer Service

Network connectivity terrible in my Area Riverside ext 35, it’s a nightmare talking to someone on a call. I decided to port my number to MTN yesterday for peace of mind. I have sent more than 5 request for my number to be ported and all of my request Capitec Connect rejecting them after sending back their OTP number confirming I am porting my number. I do not think this is legal for a network provider to deny a customer to port a number because they do not want to lose a customer. Can someone at Capitec Connect please intervene before I take my complaint further. No one is going to force me to stay in a network provider that has terrible connectivity.