Terrible negligent service

I had sent a complaint to Capitec about a transaction that was unauthorised going through my account and to date no has bothered to contact me and tell me whats going on with my money. I went to the festival mall branch when the transaction happened on the 13th of January 2019. I was told that it will be investigated however there is no turn around time as to when this will be resolved worse its not confirmed that I will get my money back. Immediately when the transaction happened I rushed to the bank because it had said unprocessed believing that because it is still not processed its easier to reverse. I am not happy with the negligent service I am receiving from capitec. My concern is that capitec does not care about the safety of its clients money therefore if a large amount is taken from my account I must just forget about retrieving it back so now I must just count my blessings that it was less than R200 that was taken. I asked if other banks make it possible for one to reverse not only debts but transactions then why cant capitec do the same. Therefore this proves that capitec does not care about its clients. Capitec keeps advertising that people should switch their salaries but with such an experience I honestly wouldnt recommend that. I still say I would like to get my money back. Its sad to know that I have been banking with you for a number of years now but I get treated like this.