Terrible internal procedures

I am a capitec client for many years. I recently opened a credit card account and there was an internal error on capitecs side. I was told that account would be closed and a new one would be opened.

The new account was successful and I've been using it happily for the past 3 months. However, the first credit account still shows as OPEN on my credit profile. So basically I have 2 credit accounts on my profile with Capitec but access to only one of them and this is affecting my credit score and affordability rate.

I need this to be resolved asap CAPITEC BANK